As a surfer, I know the passion and dedication that come with sport. For me, every moment spent away from the ocean (unless father and daughter's time) is a moment lost. That's why I have an enormous amount of respect for our customers' time and money. I know firsthand the importance of making the most of every wave and every opportunity.
The Inspiration Behind Our Trial Policy
From the very beginning, we recognized that adapting to a new product, especially one that becomes a crucial part of your surfing experience, isn't always easy. Trying out new gear can feel like a gamble – will it live up to the hype? Will it enhance your performance, or will it fall short? We get it. That's why we implemented our trial policy. We believe in giving you the freedom to explore our product without the pressure of a final decision right away.
How It Works
After receiving your order, you have a full 60 days to put our product to the test. Take it with you on your surf sessions and get a real feel for how it integrates into your surfing style. We want you to experience it in every possible condition, so you can test it to the limits!
No-Risk, No-Questions-Asked Refund
If after 60 days you find that our product isn't the right fit for you, there's no need to worry. Simply resend it to us, and we will refund your money immediately. No questions asked. We understand that every surfer is unique, and what works for one person may not work for another. Our goal is to ensure that you're 100% satisfied with your purchase, and if you're not, we'll make it right.
Helping Us Improve
Of course, while we don't require you to answer any questions, we do appreciate any feedback you can provide. If you're willing to share, we’d love to know why the product didn't meet your expectations. Was it the fit? The performance? Or perhaps something else? How many times did you use it? Any insights you offer will help us continue to evolve and improve our products for the future. Your experiences and feedback are invaluable to us.
In Conclusion
We designed this trial policy to reflect our respect for your time, money, and surfing experience. By offering a 60-day trial with a no-questions-asked refund, we hope to give you the confidence to try our product without hesitation. We're here to support you in your quest for the perfect wave and the perfect gear to ride it. After all, as surfers ourselves, we know that every wave counts.
We appreciate your trust in us and look forward to being a part of your surfing journey. 🏄♂️🌊
And stay salty!
Martim